I’m excited to introduce part 2 of a special series about how organizations can maximize business value with FinOps in a series brought to you by TEKsystems, a global provider of business and technology solutions. To help me discuss this topic, I’d like to welcome Kalika Prasad Maheshwari, senior director at TEKsystems.

Today we’re going to talk about how sustainability is no longer an option for brands, and why this is a benefit for both customers and the bottom line. To help me discuss this topic, I’d like to welcome Brennan Spellacy, CEO and Co-Founder at Patch.

Today we’re going to talk about how sustainability is no longer an option for brands, and why this is a benefit for both customers and the bottom line. To help me discuss this topic, I’d like to welcome Brennan Spellacy, CEO and Co-Founder at Patch.

Today we’re going to talk about enterprise resource planning and how it can drive both internal success as well as successful customer experiences. To help me discuss this topic, I’d like to welcome Nick Foy, Founder and CEO, Silverdale Technology.

In this special episode, brought to you by Ceres Talent, a marketing staffing agency run by modern-day marketing matchmakers, we’re going to talk about 4 Hiring Myths that anyone hiring and managing marketing talent have probably run across. We’re going to get to the bottom of each of these today, plus provide an outlook on the marketing talent market as it currently stands. To help me discuss these topics, I’d like to welcome Sue Keith, Corporate Vice President at Ceres Talent.

The state of customer experience is continually changing, as brands increasingly compete based on the experience they can deliver to their customers across channels, and across the customer journey. The winners in this race gain new customers through reputation and word of mouth, retain existing customers through loyalty and increased customer lifetime, and those who struggle to keep up can sometimes face an ever-widening gap in experience maturity. Genesys, a leading provider of customer experience and call center technology platforms, recently released its State of CX 2023 report, and today I’m going to discuss some of the most striking findings with one of its contributors. To help me discuss this topic, I’d like to welcome Ginger Conlon, Thought Leadership Director and Customer Experience Advocate at Genesys.

I am here in Durham North Carolina at the 2023 CXPS - that’s Client Experience for Professional Services - Conference. Today we’re going to talk about CX and professional services and some of the unique challenges and opportunities. To help me discuss this topic, I’d like to welcome Ryan Suydam, Chief Experience Officer, Client Savvy.

In this episode, Adam Chen interviews two change agents at Workforce.com, a leading workforce management software which manages scheduling, time & attendance, and payroll for organizations large and small. We hear two differing perspectives on what intraprenuership means at Workforce.com and how innovation is fostered and has evolved since the company's inception. Check out this new episode featuring insights from the co-founder as well as an intraprenuer who helps carry the baton forward as the company continues to grow its global operations.

Welcome to a special episode brought to you by RDA and Sitecore. Today we’re going to talk about improving the customer experience that professional services firms deliver and how it can make a meaningful impact on project and business outcomes. This is part of what creates a customer-centered digital consultancy

Today we’re going to talk about how AI and automation can help financial organization fight fraud, bias, and create better and safer customer experiences. To help me discuss this topic, I’d like to welcome Joe Robinson, Co-Founder & CEO at Hummingbird.

Today we’re going to talk about in-game advertising, and how brands are utilizing this tactic to great effect, all while strategizing amid growing efforts to implement global data privacy policies. To help me discuss this topic, I’d like to welcome Jared Lansky, SVP Partnerships at MediaMath.

Today we’re going to talk about making meaningful changes within an organization to create greater customer outcomes. To help me discuss this topic, I’d like to welcome Anthony Coppedge, Principal Agile Digital Sales Global Transformation Lead at IBM.

Today we’re going to talk about the value of a well-informed customer, and marketing complex service offerings such as health insurance plans, in order to educate consumers and get the best results for everyone. To help me discuss this topic, I’d like to welcome Alyssa Alsheimer, SVP Marketing and Engagement at Wellframe.

Algolia, one of the leading enterprise search and discovery platforms, recently published its Ecommerce Site Search Trends 2023 report, which highlights several opportunities and challenges for ecommerce businesses. Today we’re going to talk about the power of search and discovery to deliver strong revenue results to ecommerce businesses, as well as how to harness this power most effectively for your organization. To help me discuss this topic, I’d like to welcome Piyush Patel, Chief Strategic Business Development Officer at Algolia.

Today we’re going to talk about the business value of creating a great employee experience. To help me discuss this topic, I’d like to welcome Annette Franz, Founder & CEO of CX Journey, and best-selling author.

Today we’re going to talk about the value of showing vs. telling in order to improve the customer experience. To help me discuss this topic, I’d like to welcome Ken Babcock, Founder & CEO of Tango, a platform that allows users to create step-by-step tutorials of any process with an aim at increasing your company's CX.

Anyone that listens to this show knows that category leaders are using data driven customer engagement to create better customer experiences, more loyal customers, and a competitive advantage for the years ahead. Twilio recently published its annual State of Customer Engagement Report, exposing the significant challenges businesses face in activating customer data and what’s at stake when it’s done wrong. Today we’re going to talk about customer engagement as competitive advantage, and how engaged consumers that trust the brands they support become loyal lifetime customers. To help me discuss this topic, I’d like to welcome Glenn Weinstein, Chief Customer Officer at Twilio.

Today we’re going to talk about empowering great CX in organizations, and what it takes from leaders and employees to do so. To help me discuss this topic, I’d like to welcome Mark Slatin, Customer Experience Advisor and Consultant with EmpoweredCX and host of the Delighted Customers Podcast.

Every business needs a website that performs for their business, but beyond a good Content Management System and regular content updates, it takes a lot to maximize your return on investments in this critical marketing platform. In a special episode brought to you by RDA and Sitecore, we’re going to talk about getting the most value from your Digital Experience Platform, or DXP, investment. To help me discuss this topic, I’d like to welcome Sue Rivero, Director of Consulting Services, RDA.

Today we’re going to talk about creating a winning customer and employee experience, and how Agile Marketing approaches can be introduced and adopting for successful outcomes. To help me discuss this topic, I’d like to welcome Robin Ross, AVP Corporate Marketing at Costco.