S5 | 356: Empowering Great CX Within Your Brand, with Mark Slatin, EmpoweredCX
About the Episode
Today we’re going to talk about empowering great CX in organizations, and what it takes from leaders and employees to do so.
To help me discuss this topic, I’d like to welcome Mark Slatin, Customer Experience Advisor and Consultant with EmpoweredCX and host of the Delighted Customers Podcast.
About Mark Slatin
Mark is the CEO of Empowered CX, where he empowers his clients to close the experience gap - between the 80% of companies that say they deliver superior experiences and the 8% of customers who agree. He is a CX thought leader, speaker, writer, and host of the Delighted Customers Podcast.
He has walked the walk, leading a financial services company through two acquisitions and a pandemic - and the first two-time winner of the CX Innovation Award from the Customer Experience Professionals Association.
One of his proudest accomplishments was building out the first CXM graduate course in Loyola University’s MBA program, where he served as an adjunct Professor for 6 years. He currently serves on the CXPA Board of Directors of the CXPA and is a Certified Customer Experience Professional (CCXP).
Resources
EmpoweredCX website: https://www.empoweredcx.com/
The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast
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For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow
Don't miss the upcoming CXPS conference, May 8-11 in Durham, North Carolina. It's for professional services firms that want to focus more on the customer experience. Go to: https://clientexperience.org/cxps-conference/ to register and use the code AGILE200 to get $200 off your ticket.
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Mark Slatin, CEO, Empowered CX
