The Agile Brand™ with Greg Kihlström

The top enterprise marketing technology podcast

6+ years, 500+ episodes, millions of downloads, available on: Apple | Spotify | Amazon

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Episode Archive

Catch the latest episodes on The Agile Brand Guide website

Greg Kihlstrom Greg Kihlstrom

S3 | Episode 193: Special Episode: Reshaping the World of Work with TEKsystems featuring Colby Love and Kris Mercer

The future of work blurs the lines between physical and digital environments. Employees expect employers to provide a seamless user experience where they can work from anywhere, on any device. But the journey to transforming the employee experience is beset with complexity. In this 3-part series, leaders from TEKsystems share their points of view on how reimagining the digital workplace presents a unique opportunity for organizations to create more effective operating models and more engaging employee experiences.

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Greg Kihlstrom Greg Kihlstrom

S3 | Episode 192: Special Episode: Reshaping the World of Work with TEKsystems featuring Natalie Lister and Paul Valenzuela

The future of work blurs the lines between physical and digital environments. Employees expect employers to provide a seamless user experience where they can work from anywhere, on any device. But the journey to transforming the employee experience is beset with complexity. In this 3-part series, leaders from TEKsystems share their points of view on how reimagining the digital workplace presents a unique opportunity for organizations to create more effective operating models and more engaging employee experiences.

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S3 | Episode 191: The Exponential Enterprise with Rich Nanda, Monitor Deloitte

Today we’re going to talk about the “exponential enterprise,” and how companies can achieve and sustain growth despite continual change and disruption in all aspects of the world around us. Monitor Deloitte recently released a report entitled “An Exponential Enterprise Framework to Help Companies Double Their Valuations, Even During Continuous Disruption and Change,” and I’m joined by one of its co-authors, Rich Nanda, Principal, US Monitor Deloitte, Practice Leader

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S3 | Episode 190: The Retail Customer Experience with Erica James, Medallia

Every industry has its unique challenges and opportunities in delivering great customer experience. Today we’re going to talk about Customer Experience and Retail. To help me discuss this topic, I’d like to welcome Erica James, Global Head of Retail Practice at Medallia.

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S3 | Episode 189: The Value of Embracing Setbacks with Mike "C-Roc" Ciorrocco

Today we’re going to talk about handling setbacks, and how bouncing back from unexpected challenges can make you stronger, more resilient, and more successful. To help me discuss this topic, I’d like to welcome Mike Ciorrocco, Chief Executive Officer at People Building, and author of ROCKET FUEL Convert Setbacks Become Unstoppable.

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Greg Kihlstrom Greg Kihlstrom

S3 | Episode 188: Special Episode: Reshaping the World of Work with TEKsystems featuring Dennis Temple and Tim Pomerleau

The future of work blurs the lines between physical and digital environments. Employees expect employers to provide a seamless user experience where they can work from anywhere, on any device. But the journey to transforming the employee experience is beset with complexity. In this 3-part series, leaders from TEKsystems share their points of view on how reimagining the digital workplace presents a unique opportunity for organizations to create more effective operating models and more engaging employee experiences.

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S3 | Episode 187: Lean AI & Marketing with Lomit Patel, Together Labs

Today we’re going to talk about using AI with lean principles to achieve greater success in marketing. To help me discuss this topic, I’d like to welcome Lomit Patel, SVP Growth at Together Labs, and Best Selling Author of Lean AI.

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S3 | Episode 186: Brand Experience and the Small Business with John D. Hanson, Accelerated Revenue

Today we’re going to talk about the small and mid-sized business and how they can successfully create great brand experiences. To help me discuss this topic, I’d like to welcome John D. Hanson, President, Consultant, and Speaker at Accelerated Revenue.

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S3 | Episode 185: Agile software evaluation with Phil Strazzulla, SelectSoftware Reviews

Even though many organizations have embrace agile methods in their technology and other areas, they are still researching, trying, and buying using older often outdated means. Today we’re going to talk about evaluating software using more agile practices. To help me discuss this topic, I’d like to welcome Phil Strazzulla, Founder, SelectSoftware Reviews.

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S3 | Episode 184: Recruiting Strategy During The Great Resignation with Jared Hummel, Parqa Marketing Agency

Today we’re going to talk about how organizations can protect themselves against The Great Resignation through a smarter recruitment marketing strategy. To help me discuss this topic, I’d like to welcome Jared Hummel, President at Hummel Digital Marketing Agency.

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S3 | Episode 182: Agile Customer Service with Daniel Rodriguez, Simplr

Today we’re going to talk about agile customer service and how organizations can be as nimble with their customer support teams as they are in other aspects of business in our cloud-based world. To help me discuss this topic, I’d like to welcome Daniel Rodriguez, Chief Marketing Officer at Simplr.

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S3 | Episode 181: Return on Leadership: What we learned from the pandemic (so far)

Today we have an excerpt from our September 14 event: Return on Creativity: Return on Leadership, featuring a panel with Kimberly E. Blue of George Mason University, Cary Hatch of MDB Communications, and Paul Spiers of The New P&L - Principles and Leadership.

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S3 | Episode 180: Personal Branding and Business Success with Henry Kaminski, The Brand Doctor

Today we’re going to talk about the agile personal brand, and how it can help with both personal and business success. To help me discuss this topic, I’d like to welcome Henry Kaminski, Founder & CEO, Unique Designz and host of The Brand Doctor podcast.

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S3 | Episode 179: Meaningful measurement of transformation initiatives with Peter McCoy, Baton

Today we’re going to talk about meaningful measurement of transformation initiatives, why existing measurement devices often aren’t enough, and better ways to approach finding success in digital transformations. To help me discuss this topic, I’d like to welcome Peter McCoy, Investor, Advisor, and Co-Founder of Baton.

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S3 | Episode 178: Leadership and the Patient Experience with Tracy Courtney, UPMC

Today we’re going to talk about leadership, employee, and patient experience in the healthcare space, and how the healthcare space poses unique challenges and opportunities in these areas. To help me discuss this topic, I’d like to welcome Tracy Courtney, Director of UPMC Experience/Project Management at UPMC International Training Site.

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S3 | Episode 177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta

It is one thing to say that you are measuring and testing, and another to make continuous improvement and optimization part of your company’s DNA. Today we’re going to talk about going beyond simple A/B testing and how to build a culture of experimentation in your organization. To help me discuss this topic, I’d like to welcome Brian Browning, Vice President of Technology at Kin and Carta.

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S3 | Episode 176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center

Today we’re going to talk about the patient experience, and how it is both similar and different to other types of customer experience work, as well as how to be successful in creating a great patient experience. To help me discuss this topic, I’d like to welcome Brian Carlson, Vice President Patient Experience, Vanderbilt University Medical Center.

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S3 | Episode 175: Remote Employee Onboarding with Dave Secunda, Workbright

Today we’re going to talk about the employee onboarding process, remote work, and the best methods to ensure success with onboarding new employees. To help me discuss this topic, I’d like to welcome David Secunda, the Founder and CEO of WorkBright, an HR tech startup that moves traditional employee onboarding to a 100% remote process that workers complete before they arrive.

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S3 | Episode 174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia

Today we’re going to talk about the importance of planning for meaningful customer experience measurement across multiple platforms and systems where strategic planning, and connections between data sources are crucial. To help me discuss this topic, I’d like to welcome Dushyant Mitra, Director of Professional Services - Partner Experience and Practice Success at Medallia.

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