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Catch the latest episodes on The Agile Brand Guide website
S3 | Episode 176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
Today we’re going to talk about the patient experience, and how it is both similar and different to other types of customer experience work, as well as how to be successful in creating a great patient experience. To help me discuss this topic, I’d like to welcome Brian Carlson, Vice President Patient Experience, Vanderbilt University Medical Center.
S3 | Episode 175: Remote Employee Onboarding with Dave Secunda, Workbright
Today we’re going to talk about the employee onboarding process, remote work, and the best methods to ensure success with onboarding new employees. To help me discuss this topic, I’d like to welcome David Secunda, the Founder and CEO of WorkBright, an HR tech startup that moves traditional employee onboarding to a 100% remote process that workers complete before they arrive.
S3 | Episode 174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia
Today we’re going to talk about the importance of planning for meaningful customer experience measurement across multiple platforms and systems where strategic planning, and connections between data sources are crucial. To help me discuss this topic, I’d like to welcome Dushyant Mitra, Director of Professional Services - Partner Experience and Practice Success at Medallia.
S2 | Episode 118: Brand and the Center of Experience
Your brand is a vital component in a successful customer and employee experience
S2 | Episode 116: Silos, CX and EX
How do internal barriers prevent you from having great employee and customer experience?
S2 | Episode 114: Calculating the Value of Customer Experience
What’s the difference between extrinsic and intrinsic and how can it benefit your organization?
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The Agile Brand™ with Greg Kihlström podcast is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op.