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Episode Archive
Catch the latest episodes on The Agile Brand Guide website
S3 | Episode 176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
Today we’re going to talk about the patient experience, and how it is both similar and different to other types of customer experience work, as well as how to be successful in creating a great patient experience. To help me discuss this topic, I’d like to welcome Brian Carlson, Vice President Patient Experience, Vanderbilt University Medical Center.
S3 | Episode 175: Remote Employee Onboarding with Dave Secunda, Workbright
Today we’re going to talk about the employee onboarding process, remote work, and the best methods to ensure success with onboarding new employees. To help me discuss this topic, I’d like to welcome David Secunda, the Founder and CEO of WorkBright, an HR tech startup that moves traditional employee onboarding to a 100% remote process that workers complete before they arrive.
S3 | Episode 149: Retaining our Humanity in a Remote Work World with John Friedman
Today we’re going to talk about some of the things that a shift to remote work has changed that may have gotten less notice than some more obvious things like Zoom meeting fails, companies’ lack of remote work policies, and other things that were first to be addressed. There are very real, very human moments that are missed when we don’t have face to face interaction, and while some things like this may be harder to quantify, they are no less important when we strive to create great employee experiences. To help me discuss this topic, I’d like to welcome a returning guest: John Friedman, author of “Managing Sustainability: First Steps to First Class” and Sustainability Manager, WGL.
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The Agile Brand™ with Greg Kihlström podcast is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op.