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Get all the latest episodes on The Agile Brand Guide website.
Episode Archive
Catch the latest episodes on The Agile Brand Guide website
S4 | Episode 218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys
While there is a lot of talk about the importance of customer experience and employee experience, both of these become even more valuable when we consider a third component: business experience. Today we’re going to talk about the relationship between customer experience, employee experience, and business experience. To help me discuss this topic, I’d like to welcome Leon Gilbert, Senior Vice President & General Manager at Unisys - Digital Workplace Services.
S4 | Episode 217: Continuous Growth and Career Success with Gina Tokar, Panasonic
Today we’re going to talk about how to utilize a continuous growth mindset in order to achieve career success. To help me discuss this topic, I’d like to welcome Gina Tokar, Vice President, Business Operations, Panasonic Systems Solution Company of North America,
S4 | Episode 216: Operationalizing Great Patient Experience with Lorie Dolo
Today we’re going to talk about operationalizing great patient experience, and how to prioritize this while continuing to deliver great services. To help me discuss this topic, I’d like to welcome Lorie Dolo, Patient Experience Designer and Health Care Operations Expert
S4 | Episode 215: Growing and Marketing a Local Business with Chris Pistorius, KickStart Dental Marketing
Today we’re going to talk about how to grow and market local businesses, both at an individual local level as well as at a national level with multiple locations. To help me discuss this topic, I’d like to welcome Chris Pistorius, CEO KickStart Dental Marketing.
S4 | Episode 214: Agility in Measurement Systems with Desirree Madison-Biggs, Teresa Monroe
Today we’re going to talk about agility in our systems of measurement, and how we approach meaningful change in customer experience in an organization. To help me discuss this topic, I’d like to welcome Desirree Madison-Biggs, Head of US Advisory Services at Teresa Monroe.
S4 | Episode 212: Consumer expectations in a customer-centric world with Kiel Harkness, UPS Capital
Today we’re going to talk about continually shifting consumer expectations and how brands need to adapt in this world where customer experience is increasingly a point of competition. To help me discuss this topic, I’d like to welcome Kiel Harkness, VP of Global Marketing and Development at UPS Capital.
S4 | Episode 212: Optimizing the Healthcare Customer Experience with John Nash at Redpoint
Today we’re going to talk about the healthcare customer experience and how customers are shifting their preferences to want better digital experiences. This means that healthcare providers need to keep up with these demands while providing better and more personalized experiences across channels that include both online and offline ones. To help me discuss this topic, I’d like to welcome John Nash, Chief Marketing and Strategy Officer at Redpoint, a CX software provider.
S4 | Episode 210: The Value of a Guide for Your Technology Strategy with Emil Pilacik, EMCO Technology
Today we’re going to talk about the importance of having a guide and a strong technology strategy that helps you identify the paths you should take, whether it is platform adoption, digital transformation, or other initiatives. To help me discuss this topic, I’d like to welcome Emil Pilacik, President & CEO, EMCO Technology.
S3 | Episode 195: Search, Content Discovery & CX with Jason McClelland, CMO, Algolia
Today we’re going to talk about how to create better customer experiences through more effective search and content discovery. To help me discuss this topic, I’d like to welcome Jason McClelland, CMO at Algolia, a leading API Platform for Search and Dynamic Experiences.
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The Agile Brand™ with Greg Kihlström podcast is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op.