S5 | 342: User experience as employee experience with Caroline Roche, VP and Senior Partner, IBM

Digital StrategyTechnologyConversational AI

Mar 17

About the Episode

Today we’re going to talk about the user experience as employee experience, and how Agile approaches can help teams have more successful platform and process implementations.

To help me discuss this topic, I’d like to welcome Caroline Roche, VP and Senior Partner at IBM.

About Caroline Roche

Caroline Roche is VP and Senior Partner at IBM. She is a motivated, passionate, and people-oriented sales and consulting delivery leader.

She currently leads the Customer Transformation business for the Communications Market and has tripled the size of the business in 3 years, including driving 50% growth in 2020 and over 100% growth in 2021 to over $100M in size. She leads a team of over 80 consultants.

Her focus is on driving human-centered business transformation bringing human-centered user experience design and technology implementation together, particularly focusing on Salesforce and Adobe technology implementation.

She has deep expertise in driving utilities customer transformation initiatives, working with a number of the largest Investor Owned Utilities to drive omni-channel customer transformation from strategy to implementation.

Resources

IBM website: https://www.ibm.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

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