S5 | 341: Improving CX with Remote Video Support, with Rama Sreenivasan, CEO of Blitzz

Digital StrategyTechnologyConversational AI

Mar 15

Written By Basil Ali

About the Episode

Today we’re going to talk about improving the customer experience with remote video support.

To help me discuss this topic, I’d like to welcome Rama Sreenivasan, CEO and Co-Founder at Blitzz.

About Rama Sreenivasan

Rama Sreenivasan is cofounder and CEO at Blitzz, a live, remote video support and inspection platform. Rama has led the company through its initial inception, launch, and subsequent growth to several million video support minutes per month. Major customers include BMW, Sealy, Fedex, and Rogers telecommunications. Before founding Blitzz in 2017, Rama spent several years working as a scientist and educator. His biggest joy comes from helping others solve their problems and he is passionate about finding effective ways to disseminate knowledge. Rama has a PhD and MS in chemical engineering from the University of Maryland, College Park. He also did his post doctoral research at MIT in Cambridge, Boston.

Resources

Blitzz website: https://www.blitzz.co

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

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