S5 | 391: AI and the Customer Experience at Scale, with Shelia Anderson, US CIO at Aflac
About the Episode
The following episode was recorded at PegaWorld Inspire in Las Vegas, and I’m looking forward to this topic as well as sharing the conversation with my guest today.
Today we’re going to talk about the meaningful use of AI in the customer experience, and doing it at scale for the enterprise.
To help me discuss this topic, I am joined by Shelia Anderson, US Chief Information Officer at Aflac.
About Shelia Anderson
Information technology executive with Fortune 100 CIO, services and consulting experience, with emphasis in Financial Services and Insurance. Partner with C-level stakeholders to drive business change and digitally enable business through leading multi-million dollar technology strategy, agile development and support initiatives for applications and infrastructure. Well versed in everything from legacy technologies to the latest innovations. Focused on maturing the organization through Cloud migration, Agile transformation and digitally enabling the business. Significant passion with proven results on mentoring, developing talent in STEM, women in technology, and building exceptional teams. Organizational leadership of 1900+ across multiple global locations, with budget management of $600M+.
Resources
Aflac: https://www.aflac.com
Pega: https://www.pega.com
The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast
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Shelia Anderson, US Chief Information Officer, Aflac
