Practical Ecommerce featured Greg Kihlström’s The Agile Brand Guide to Marketing & AI in its list of 12 Ecommerce books to watch in April 2023.

Listen in as Greg discusses some of the principles in his 11th book, “House of the Customer,” including how an employee-driven, customer-centric experience is the key to aligning sales and marketing.

In this third book in the best selling Agile Brand Guide series, Agile marketing, and concepts surrounding implementing Scrum as a marketing team are defined and demystified. The Agile Brand Guide to Agile Marketing, Part 1: Fundamentals by Greg Kihlström is now available in print and as an ebook. It features a foreword by Jascha Kaykas-Wolff, President at Lytics.

In this third book in the best selling Agile Brand Guide series, Agile marketing, and concepts surrounding implementing Scrum as a marketing team are defined and demystified. The Agile Brand Guide to Agile Marketing, Part 1: Fundamentals by Greg Kihlström is now available in print and as an ebook. It features a foreword by Jascha Kaykas-Wolff, President at Lytics.

Industry Leaders interviewed Greg Kihlström on the impacts of AI on the Marketing Technology industry and on business in general.

Today’s interview is with Greg Kihlström, author and Principal at GK5A, who advise organisations on customer experience, marketing technology, and digital transformation initiatives. He is also the host of The Agile Brand with Greg Kihlström podcast.

Greg Kihlström was recently interviewed by Authority Magazine on how to create a great customer experience. Read the full interview here.

Greg Kihlström was featured on the Salesforce Developer podcast, where he talked about Customer Data Platforms (CDPs) and other related topics with host Joshua Birk.

Greg Kihlström was interviewed by Go Solo on his experience as an entrepreneur and his work an advisor, consultant and thought leader in the customer experience and marketing technology spaces.

CMSWire Managing Editor Dom Nicastro catches up with CMSWire Contributor Greg Kihlström and Amperity CEO Barry Padgett on the subject of Greg's new book, House of the Customer. Barry wrote the forward, and Greg discusses the book in his latest CMSWire column: publication: Jan. 20, 2023. The book discusses how brands can build valuable customer relationships through improving their ability to provide personalized customer experiences.

The Agile Brand with Greg Kihlström podcast was featured as one of the Thinkers360 Top Podcasts You Should Listen to in 2023.

Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.

The way to do this forms the foundation of House of the Customer. In this eleventh book from best-selling author Greg Kihlström, readers are guided through the elements of a 1:1, customer-first, employee-driven enterprise that includes seven key elements, why they are important, and how to implement them.

In this eleventh book from best-selling author Greg Kihlström, readers are guided through the elements of a 1:1, customer-first, employee-driven enterprise that includes seven key elements, why they are important, and how to implement them.

Drawing on Kihlström’s experience working with top organizations, as well as dozens of interviews with Fortune 500 customer experience leaders and industry-leading platform marketing technology executives and thought leaders for this book and his podcast, The Agile Brand with Greg Kihlström, the blueprint to achieve a customer-centric, sustainable platform for growth is made tangible.

Today, it was announced that The Agile Brand with Greg Kihlström podcast was a winner in the Business Category at the inaugural Signal Awards for podcast excellence.

Greg Kihlström’s article on measurement and the customer journey was featured as one of the most popular articles of 2022 on Thinkers360.

Chris Voss interviews Greg about his upcoming book, House of the Customer for this leading podcast.

Greg Kihlström was featured in this list for the second year running. ICMI tracks thought leaders and industry experts in the customer experience and customer service industries and is well-known for its annual list of thought leaders that contribute through writing, speaking, and other methods.

Greg Kihlström’s thoughts were featured in this article with 2023 predictions by thought leaders in the Customer Experience and Contact Center industry by ICMI