A follow up discussion with the Boston chapter of the Customer Experience Professionals Association (CXPA) about using agile practices within CX.

This interactive session will continue our November 3, 2021 agile CX discussion, diving deeper into how to meaningfully implement agile methods and work in an agile method even if the rest of your organization isn’t agile. We’ll also explore how to build a cross-disciplinary agile workflow as well as how to build the business and ROI case to help engage, educate, and gain internal support from stakeholders and executive sponsors.