S5 | 455: Successful Outsourcing with Sarah Ellenberg, PartnerHero
About the Episode
Today we’re going to talk about successful BPO, or Business Process Outsourcing, and what the enterprise can to do make it a win-win for the business and customers.
To help me discuss this topic, I’d like to welcome Sarah Ellenberg, Vice President of Professional Services.
About Sarah Ellenberg
Sarah Ellenberg is the VP of Professional Services at Partnerhero, overseeing the Quality, Workforce Management, and PMO functions. She has deep experience with designing and scaling the support services needed for a successful customer experience operation.
Resources
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Synopsis
According to the episode, one of the benefits of business process outsourcing (BPO) is the provision of breaks, time off, and other perks for employees. The guest speaker emphasized the importance of organizations seeking out a BPO that prioritizes the well-being of its people and employees. When employees feel a sense of belonging, have growth opportunities, and have their ideas valued, they are more likely to deliver excellent customer service. By selecting a BPO that takes care of its employees, organizations can ensure that their customers receive top-notch service, as the employees will have all the necessary tools and support. This focus on employee well-being ultimately leads to a positive customer experience and effective outsourcing.
Sarah Ellenberg holds the position of Vice President of Professional Services at Partner Hero, where she has been employed for an undisclosed period. In her role, she oversees various departments including CX quality assurance, software quality assurance, workforce management, and project management. These departments primarily support Partner Hero's customer experience operations teams, which provide services such as customer support, content moderation, trust and safety back office, and more for over 150 different companies. Sarah's responsibility is to ensure the smooth and efficient functioning of these teams.
Sarah Ellenberg, Vice President of Professional Services, PartnerHero
