S4 | Episode 223: People, Processes, Technology, & CX with Steven Petruk, CGS

About the Episode

Today we’re going to talk about the continued evolution of customer experience, and how people, processes, and technology play critical roles. To help me discuss this topic, I’d like to welcome a guest with more than 20 years of experience in IT, infrastructure, and customer service including prior roles at Toshiba and IBM: Steven Petruk, President of Global Outsourcing at CGS.

About Steve Petruk

Throughout my 20+ year career, I have managed teams on the forefront of information technology, infrastructure, and customer service innovation.

At CGS, I lead the company’s highly experienced executive and global delivery team in the development and implementation of technology-based outsourced solutions. Prior to my time at CGS, I served as Senior Vice President/Worldwide General Manager of Managed Services at Toshiba Global Commerce Solutions and spent 17 years at IBM in numerous leadership and executive roles. As IBM’s Vice President of Enterprise Services, I was responsible for a number of product lines across the U.S.

I am highly passionate about delivering high-quality solutions to clients looking to position their teams on the forefront of digital transformation by empowering them with tools to increase productivity, operational excellence, revenue, and extraordinary business growth.

Most recently, I was proud to work with CGS on Teamwork AR™ - an augmented reality tool poised to revolutionize field service teams across the industry spectrum. With the power to make everyone a genius, this collaborative technology allows users to connect from any device, anywhere in the world. Powered by fully customizable high-quality content, Teamwork AR™ has diverse use cases - from enhancing training to elevating remote support and interactive sales engagement across a range of field services industries - from manufacturing to remote assistance and everything in between.

Steve Petruk, CGS