S4 | Episode 224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants

About the Episode

Today we’re going to talk about the connection between employee experience and CX results, and how The Great Resignation is affecting the customer experience. To help me discuss this topic, I'd like to welcome Patty Soltis from Kinetic Edge Consultants.

About Patty Soltis

As a dynamic and enthusiastic customer experience strategist, I get excited about the whole CX process. My inner nerd loves to analyze data, create strategies, and set metrics that work to amplify brands, thrive in competitive markets, and excel in financial results.
Change management and continuous improvement are part of my DNA. This includes strategic measures to propel financial results, create dynamic cultures and ensure growth through the customer experience.

Patty Soltis, Kinetic Edge Consultants