S5 | 336: CX and Human Centered Automation with Charlie Newark-French of Hyperscience

Digital StrategyTechnologyConversational AI

Mar 3

Written By Basil Ali

About the Episode

Today we’re going to talk about the impact of human centered automation on the customer experience.

To help me discuss this topic, I’d like to welcome Charlie Newark-French, Interim CEO at Hyperscience.

About Charlie Newark-French

Charlie is the Interim Chief Executive Officer at Hyperscience, where he will guide the company's vision into its next phase of growth. Hyperscience’s human-centered approach to automation enables a new era of human and machine collaboration that dramatically improves organizational agility, without the legacy cost and burden of change management. By combining data, people, and processes into digital assembly lines, the Hyperscience Platform turns complex processes into simple, configurable workflows.

Previously, Charlie served as the company’s Chief Operating Officer, where he ran the sales, marketing, customer experience, finance, and operations teams.

Prior to joining Hyperscience, Charlie was an Investment Partner at Fusion Global Capital, a growth stage venture capital fund focused on enterprise software. He began investing in the venture space in 2012. Notable investments include: RingCentral (NYSE), The Trade Desk (NASDAQ), VeloCloud (VMware), Instart Logic, and Barefoot Networks (Intel).

In 2014, Charlie took the role of President at Fuze, a 120-person video conferencing software start-up, where he helped scale the organization and lead the company through its acquisition by ThinkingPhones, where he stayed on in a sales leadership capacity.

Charlie began his career in London with McKinsey and Company before moving to Vodafone’s Internet Services Division. Charlie has worked with start-ups worldwide, including companies in New York, San Francisco, London, and Kenya.

Charlie holds an MBA from Harvard Business School and a BA in Economics and Management from the University of Oxford.

Resources

Hyperscience website: https://www.hyperscience.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

If you are struggling with projects, sign up for Basecamp. Their pricing is simple and they give you ALL their features in a single plan. No upsells. No upgrades. Go to basecamp.com/agile and try Basecamp for free. No credit card required and cancel anytime. Thank you, Basecamp for sponsoring this episode!