S5 | 348: Customer, Employee, and Business Experience with Adrian Swinscoe, Host of the Punk CX Podcast

Digital StrategyTechnologyConversational AI

Mar 31

About the Episode

Today we’re going to talk about the value of thinking about experience holistically - customers, employees, and the business, so that when it’s done well, everyone wins.

To help me discuss this topic, I’d like to welcome Adrian Swinscoe, Customer Service and Experience Advisor, Mentor, author of the book Punk XL, and host of the Punk CX podcast.

About Adrian Swinscoe

Adrian is a huge fan of organizations that do great things for their customers and he’s been helping many to achieve their own level of greatness for over 25 years now via consulting, writing, speaking, workshops, and advisory work in the areas of strategy, customer service/experience, customer insight, marketing, and business development.

His driving passion is helping create, develop, and grow businesses that take care of their customers in the best way possible and create the great teams that are required to do that.

Adrian is a former teacher, economist, manager of businesses, and leader of teams. He is also a lover of simplicity and an advocate of the human touch with a bit of really useful technology thrown in.

Originally from Scotland, he has been lucky enough to have lived and worked in a number of places over the years both in the UK and overseas.

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established smaller businesses. Some clients that he’s worked for include; 1800Contacts, Apple, Bibby, Cancer Research, Consumers International, Costa Coffee, Crown Commercial Service, and many more.

Whether in hands-on research, consulting, coaching, or facilitating a workshop, he always takes an innovative and creative approach to client challenges. When not consulting, he loves to share knowledge and ideas here on his blog which features interviews with the great and the good of the world of business as well as a few thoughts of his own on customer focus, building a customer-centric business, customer experience, service, and employee and customer engagement.

Resources

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company