S5 | 379: Creating a truly accessible customer experience with Yaddy Arroyo, Truist
About the Episode
Today we’re going to talk about creating truly accessible interfaces across a variety of mediums and channels.
To help me discuss this topic, I’d like to welcome Yaddy Arroyo, VP and Principal VUI Designer at Truist.
About Yaddy Arroyo
Yaddy Arroyo - VP/Principal VUI Designer, Truist
Since she was a kid, she played with robots and came up with weird and interesting theories on how to make robots more useful, and dare she say, more humane. When she was a teenager, she learned how to play the drums and mess around with tools to create really cool short films, albums, or art. She learned how to produce small-scale and large-scale projects alone and with others, and even dabbled in audio engineering and editing. However, her traditional Mexican parents told her not to waste her life on "kid things" that would never pay the bills. So she went and got her MBA. As an adult, she had to go to comedy school to learn how to play like a kid again, and now she is back to making robots and AI better again. She is using the skills she learned as a kid to make voice-controlled and multi-modal (banking) tools that anyone should be able to use.
Resources
Truist website: https://www.truist.com
The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast
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