S5 | 338: Scaling infrastructure to improve CX with Deepak Giridharagopal, CTO at Puppet by Perforce

Digital StrategyTechnologyConversational AI

Mar 8

About the Episode

Today we’re going to talk about building infrastructure at scale while keeping in mind the people, processes, and platforms involved, and how this translates to an improvement in the customer experience.

To help me discuss this topic, I’d like to welcome Deepak Giridharagopal, CTO at Puppet by Perforce.

About Deepak Giridharagopal

Deepak has guided Puppet’s technical development and longer-term technical strategy since joining the company in 2011. He has helped oversee the development of nearly every major product in Puppet's portfolio including Puppet Enterprise, PuppetDB, Bolt, and Relay. Deepak brings more than 20 years of experience creating new products, building engineering teams, and operating infrastructure. Prior to Puppet, he was an early engineer at Dell/MessageOne, helping architect and operate their hosted products. Deepak has a particular fondness for functional programming, autonomous systems, novel programming languages, 1980s/1990s cartoons, and just about every action movie ever made.

Resources

Puppet's 2023 State of DevOps Report: Platform Engineering Edition: https://www.puppet.com/resources/state-of-platform-engineering

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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