S4 | Episode 300: Black Friday Special: Warehouse and inventory strategy and the customer experience with Tina Williams, Ware2Go, a UPS Company
About the Episode
On this show, we talk a lot about branding, marketing, and customer experience, and those are all aspects that are vital to retailers and brands of all kinds. Today, however, we’re going to talk about how warehouse and inventory strategy can make or break peak season shopping for brands and retailers. After all, today is what’s known as Black Friday which is still a critical point in the calendar for brands and retailers of all kinds. To help me discuss this topic, I’d like to welcome Tina Williams, Vice President of Client Success at Ware2Go, a UPS Company.
About Tina Williams
Vice President of Client Success at Ware2Go, a UPS Company
Tina is an innovative client experience leader driving client-focused, efficient and engaged teams. Experience in fast-paced, entrepreneurial organizations and global Fortune 500 brands. B2B SaaS software, supply chain and big data experience with clients across multiple verticals including financial services, risk management, insurance, healthcare, retail and public sector. Led teams across all parts of the customer experience (CX) including customer success, support, professional services, onboarding/implementation, education and training. General management mindset with a focus on driving client value and building trust with clients. Implements data-driven reporting to improve customer engagement.
Resources
Ware2Go website: https://www.ware2go.co
Ware2Go 2022 Peak Trends Report: https://ware2go.co/2022-peak-trends/
The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast
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Tina Williams, Vice President of Client Success at Ware2Go, a UPS Company