Greg Kihlström

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S5 | 316: How People, Process, and Platforms Affect the Employee Experience, with Joe Berger, WWT

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About the Episode

Today we’re going to talk about how the people, process, and platforms of a great Employee Experience translate into a great Customer Experience.

To help me discuss this topic, I’d like to welcome Joe Berger, Area Vice President, Digital Experiences at World Wide Technology.

About Joe Berger

Joe Berger is Area Vice President, Digital Experiences at World Wide Technology.

He is a highly accomplished technologist who is passionate about delivering exceptional employee experiences. Domain expertise includes; collaboration technologies (UC, Video, Conferencing), end user computing (VDI, UEM) and contact center. Roles have included; business and practice development, partner management, sales and strategic planning. Strengths in management and strategies that help drive new revenue. Proficient in creating partner/product strategies, marketing campaigns, partner alignment and building business plans. As well, I love building teams and developing new talent.

Resources

World Wide Technology website: https://www.wwt.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com

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Joe Berger, Area Vice President, Digital Experiences at World Wide Technology