S6 | 484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia
About the Episode
We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear from leaders at Medallia – like my guest today - as well as their customers about where the world of customer experience is heading.
Today we’re going to talk about what it means to be a leader in customer experience and what trends and innovations CX leaders and leading brands need to understand to keep their competitive edge.
To help me discuss this topic, I’d like to welcome Joe Tyrrell, CEO at Medallia.
About Joe Tyrrell
Before joining Medallia, Joe served as president of ICE Mortgage Technology, where he led three wholly owned subsidiaries in MERS, Simplifile and Ellie Mae. He was responsible for all facets of each business, driving record revenues and profitability while introducing new innovations in automation, artificial intelligence, and data-driven workflows. Previously, he served in various leadership roles at Ellie Mae, including COO, prior to ICE’s acquisition.
Resources
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Joe Tyrrell, CEO, Medallia
