MarTech: Ethical considerations for AI adoption in MOps

This article was written by Greg Kihlström for MarTech. Read the full article here.

AI-powered tools and techniques can enhance efficiencies, personalization and data-driven decision-making. However, implementing them in your organization involves carefully upholding ethical standards, maintaining customer trust and supporting a responsible workforce transition.

Below are critical ethical considerations that marketing leaders must address when adopting AI, from enterprise governance and data privacy to customer consent and bias mitigation.

Enterprise considerations

First, consider these key areas for review across the enterprise, focusing on marketing and marketing operations. Your industry may have additional specific needs, but here are some to begin with.

This article was written by Greg Kihlström for MarTech. Read the full article here.