The Inside-Out Blueprint for Customer Experience
The following article was written for CMSWire by Greg Kihlström. Read the full article here.
Medallia Experience showed how organizations win when culture, AI and leadership all work in harmony.
LAS VEGAS — It’s been a busy year for Medallia, releasing over 100 new features for their customer experience platform.
So, when Medallia Experience 2025 kicked off at the Wynn Resort in Las Vegas last week, there were high expectations for the company to build on this momentum and introduce the new members of their executive team.
The next two days saw the introduction of several new AI-based features, as well as insights and ideas from brands that have been at the forefront of customer experience. Throughout keynotes and sessions over the two days of the event, several themes emerged. Let’s explore them, and look at how AI and human teams working together are shaping the future of CX.
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The following article was written for CMSWire by Greg Kihlström. Read the full article here.