Forbes: The Importance Of Aligning People, Processes And Technology Amid Transformation Initiatives
This article was written for Forbes by Greg Kihlström.
Transformation initiatives of many kinds are currently in progress across the business world, and they all have the intention to fix some or all of the challenges that currently plague the organization. In business, as in life, though, there is rarely a silver bullet that can fix a challenge all by itself. Instead, the solution is usually a combination of things working together. For instance, have you ever overheard someone saying something to the effect of, “Once we have [insert software product name] in place, everything will work better”? Or maybe, “Once we finish this project, things will go smoother”?
While in these hypothetical examples software has a tremendous ability to affect change for the better, it takes more than a new technology platform alone to make positive changes take place. In addition to technology solutions, we also need to ensure that the people using them and the processes that are used to work, coordinate between teams and continuously improve them are in place.