Forbes: The Value of a Center of Experience
Both customer experience (CX) and employee experience (EX) are growing in their importance within organizations today, and to keep up with addressing these wide-reaching practice areas, many teams and disciplines may need to be aligned. CX is so important, in fact, that according to a 2017 Gartner survey, "more than two-thirds of marketers responsible for CX say their companies compete mostly on the basis of CX."