CityBizList: New Book The Center of Experience by Greg Kihlström Provides a Blueprint for Great Customer and Employee Experience for the Enterprise

The Center of Experience is Kihlström’s sixth book, following his Agile series, which started with 2016’s The Agile Web, followed by The Agile Brand (2018) and The Agile Consumer (2019). It is his second book on customer and employee experience, following Digital Delight, which was compiled from a series of his articles and released in 2019.