About the Episode

Today we’re going to talk about winning and retaining customers in technology and service-based businesses.

To help me discuss this topic, I’d like to welcome Solomon Zakinov, Founder & CEO of ShipX, a company that uses technology to facilitate seamless first, middle, and last-mile delivery for retailers, third-party logistics providers, and other shippers.

About Solomon Zakinov

Solomon Zakinov is the founder and CEO of ShipX, a company that uses technology to facilitate seamless first, middle, and last-mile delivery for retailers, third-party logistics providers, and other shippers. It is a cutting-edge delivery service and software solution that guarantees high performance for a remarkable customer experience.

Solomon is an accomplished Director of Business Development with a history of driving worldwide sales growth exceeding $100 million in competitive product sectors. He possesses a broad skill set that enables him to engage new and current clients to produce high-value outcomes.

Zakinov spent ten years creating, marketing, and managing online logistic businesses while aggressively growing their sales. He was the Head of Sales at Ruby Has Fulfillment before starting ShipX in 2021.

Resources

ShipX website: https://www.shipx.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/

For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Synopsis

In this episode, the focus is on the challenges faced by marketing leaders in improving the customer experience across various channels and touchpoints. It emphasizes the difficulty of finding time to strategize for the team, brand, and customers. To address this, GK5A, a company, offers advisory services, evaluation of marketing technology, platforms and solutions, as well as digital agencies and implementation partners. This highlights the significance of external assistance and expertise in enhancing the customer experience across multiple channels and touchpoints.

Solomon Zakhanov, founder and CEO of ShipX, joins the show to discuss how technology can facilitate seamless delivery for retailers and shippers. ShipX specializes in streamlining the first, middle, and last mile delivery process for retailers, third-party logistics providers, and other shippers. Solomon's background in e-commerce and logistics led him to recognize the importance of efficient shipping in the overall customer experience. He identified a market need to utilize existing assets, such as smaller local couriers, to execute final mile deliveries and deliver packages directly to customers' doorsteps. This need became even more critical during the pandemic when online shopping and home deliveries surged. Solomon also highlights the lack of pricing transparency in the industry, which can result in higher costs for consumers. ShipX aims to address these challenges by leveraging technology to provide a seamless and cost-effective delivery solution for retailers and shippers.