About the Episode

Today we’re going to talk about customer centricity as a shared goal among leaders and employees.

To help me discuss this topic, I’d like to welcome Amanda Ono, Chief Human Resources Officer at Kroll.

About Amanda Ono

Amanda Ono has spent her career learning to maximize a company's most valuable investment — its people. Boasting over 20 years of international experience in organizational development, HR consulting, and change management, she’s implemented successful talent and leadership initiatives in six countries across four continents. You can currently find her at Resolver, a Kroll business and worldwide leader in defining risk intelligence, making her mark as both VP Customer Experience and VP People & Culture. 

For most of her professional life, Amanda has been on a mission to understand what makes highly effective organizations tick. As an undergraduate in psychology, she saw pioneering research on the effects of unconscious bias and racism in resumé screening up close. After graduating, she honed her craft by tackling training and organizational development at talent management firms across Canada. Soon her skills were in such demand that invitations to implement leadership programs across the globe started to roll in — first in South Africa, followed by Australia, New Zealand, Hong Kong, and Singapore. 

Since joining the Resolver team in 2016, she’s only expanded on her record of success. Implementing processes and strategies that have enabled Resolver to scale by over 120%, expand into four countries, and acquire three companies — Ono’s efforts have led to being recognized as one of Canada’s Great Places to Work six years in a row. Despite her accolades, Amanda is determined to continue engaging, accelerating, and inspiring her colleagues at Resolver to deliver on the company’s motto: Aim Big, Be Great, and Be Loved by Customers.

Resources

Kroll website: https://www.kroll.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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