About the Episode

Organizational change of any kind requires a mix of people, processes, and technology. While the technology component is an important aspect of this mix, it is often people and processes that have the most opportunity to allow an initiative to succeed… or fail. Today we’re going to talk about the importance of ensuring you are approaching the “people and processes” component of your change initiative in the right way. To help me discuss this topic, I’d like to welcome Sara Taheri, Chief Platform Owner for the Contact Center Transformation & Robotics at Prudential Financial.

About Sara Taheri

Sara Taheri is Chief Platform Owner, Contact Center & Robotics at Prudential Financial.

She is an innovative, collaborative, results focused leader with a track record of successfully delivering innovative digital solutions. Known for leading cross-functional teams by understanding the business, using data, creating and communicating a compelling vision and strategy, embracing the creativity of others and effectively managing and building relationships.

Sara is a Certified Agile Leader and Agile Product Owner focused on breaking down deliveries and developing shippable products iteratively. A champion of Diversity & inclusion with a history of hiring and retaining top talent and creating an innovative and collaborative culture that fosters creativity and inclusiveness.