About the Episode

Today we’re going to talk about operationalizing great patient experience, and how to prioritize this while continuing to deliver great services. To help me discuss this topic, I’d like to welcome Lorie Dolo, Patient Experience Designer and Health Care Operations Expert

About Lorie Dolo

Lorie Dolo is an innovative and creative healthcare influencer, designing operational systems to create exceptional experiences for patients and team members alike. As a nurse with over a decade of leading healthcare operations with “big picture” ideologies, she is an accomplished executive leadership team partner. Lorie spearheads strategies that successfully inspire high-functioning teams to extraordinary outcomes around employee burnout, decreasing healthcare costs, and improved health outcomes. Passion, creativity, and ethics drive her desire to create world-class optimizations. She considers it a privilege to touch the lives of every human being involved on a journey to optimal health.