About the Episode

Today we’re going to talk about the importance of planning for meaningful customer experience measurement across multiple platforms and systems where strategic planning, and connections between data sources are crucial. To help me discuss this topic, I’d like to welcome Dushyant Mitra, Director of Professional Services - Partner Experience and Practice Success at Medallia.

About Dushyant Mitra

Dushyant is a seasoned professional in the technology consulting and professional services space with 10+ years of experience working with clients across multiple industries. He has managed multiple Technology Strategy and Customer Experience programs and specializes in solution design, business process optimization and scaling.

More recently, he has transitioned into a Partner Experience and Practice Success role supporting Medallia’s partner ecosystem.