About the Episode

Today we’re going to talk about the current state of customer engagement, and what organizations can do to improve customer relationships by nurturing meaningful two-way relationships. To help me discuss this topic, I’d like to welcome Matt Gillin, CEO of customer engagement platform Relay Network.

About Matt Gillin

Matt is an active entrepreneur and business pioneer, and has been widely recognized for turning innovative ideas into successful businesses. Matt believes in passion: Passion for hard work, success, people and greatness. He leads by example, teaches through actions, and prioritizes understanding over knowledge.

Today, Matt serves as CEO and co-founder of his third business venture, Relay Network, the only frictionless CX channel built to deliver outsized outcomes by radically transforming the way customers engage, learn, and take action.

In December 2019, Relay completed a $30 million growth capital investment from LLR Partners. The capital will be used to accelerate innovation of its breakthrough customer engagement platform and growth within its three primary vertical markets: healthcare, financial services and Insurance.

In 2004, Matt was named one of the Philadelphia region's most influential executives under the age of 40. In 2006, the Eastern Technology Council named Matt the CEO of the Year, and in 2007, he was awarded the Walter M. Aikman Entrepreneur of the Year Award. Most recently in 2020, he was named an EY Entrepreneur Of The Year® 2020 Greater Philadelphia Award winner for the second time.

Matt started his first business in 1997, Ecount. In 2007, they sold the company to Citi, and were successful in delivering considerable value to their investors and shareholders.

Matt continues to think big, set the bar high, and hire passionate people.