About the Episode

Today we’re going to talk about Lean Customer Experience and how companies of all sizes can continue to deliver valuable customer experience, regardless of their stage of growth. To help me discuss this topic, I’d like to welcome Robert Dew, Partner, CapFeather Global, and co-author of Lean CX: How to Differentiate at Low Cost and Least Risk

About Robert Dew

Robert is Senior Partner at CapFeather Global. He is a customer experience innovation and competitive strategy expert and is the lead author of Customer Experience Innovation: How to get a lasting market edge and Lean CX. Robert has advised organisations for over 20 years and lectured MBA’s at 8 universities across Europe, Asia and Australia. He is renowned for challenging the status quo.