About the Episode

Today we’re going to talk about leadership, employee, and patient experience in the healthcare space, and how the healthcare space poses unique challenges and opportunities in these areas. To help me discuss this topic, I’d like to welcome Tracy Courtney, Director of UPMC Experience/Project Management at UPMC International Training Site.

About Tracy Courtney

Tracy Courtney is Director of Experience at UPMC. She is an experienced and dedicated educator passionate about all aspects of learning and educational management. 30 years of experience in the education industry. Tracy is a life-long learner with experience in all aspects of education: leadership, sales, people managing, and business acumen.