About the Episode

Today we’re going to talk about the relationship between leadership and the quality of the customer and employee experience. To help me discuss this topic, I’d like to welcome Faisal Pandit, President of Panasonic System Solutions Company of North America.

About Faisal Pandit

Faisal Pandit is the president of Panasonic Systems Solutions Company of North America. He is focused on the platforms and services that build ecosystems of B2B technology solutions for diverse business sectors, including federal, public safety, manufacturing, utilities, food services, education and live experiences. He is a believer that the customer-centric approach is transforming the way we do business by driving innovation in products and solutions. It also challenges companies to become trusted advisors, helping customers solve complex problems in an ever-changing business climate. Faisal has held a number of roles in different business units at Panasonic for the past 25 years. He is motivated by the customer and the philosophy that for a business to be sustainable, leaders need to understand the underlying fundamentals, react to market shifts and challenges with speed and agility, strive for flawless execution and commit to ownership.