About the Episode

Today we’re going to talk about digital customer service, and how it’s now essential for companies in every industry to embrace it if they haven’t already started doing so.

To help me discuss this topic, I’d like to welcome Ragy Thomas, Founder & CEO, Sprinklr, a provider of enterprise software for customer experience management.

About Ragy Thomas

Ragy Thomas is the Founder, Chairman and CEO of Sprinklr (NYSE:CXM), the unified platform for all customer-facing functions. Since founding the company in 2009, Ragy has been on a mission to create the world’s most loved software company, recently leading Sprinklr into its next chapter as a public company in June 2021. 

A technology visionary, entrepreneur, and investor, Ragy has played an instrumental role in the evolution of two business-critical channels for the enterprise: social media and email. Prior to founding Sprinklr, Ragy was the President of Epsilon’s (NYSE:ADS) Interactive Services from 2006 to 2008, and the CTO of Bigfoot Interactive, an email marketing leader that Epsilon acquired in 2005.

Ragy earned his M.B.A. in Finance and Information Systems from New York University’s Leonard N. Stern School of Business and his Computer Science Engineering degree from Pondicherry University in India. 

Resources

Sprinklr website: https://www.sprinklr.com

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com The Agile Brand podcast is brought to you by TEKsystems.Learn more here: https://www.teksystems.com/versionnextnow

Don't miss the upcoming CXPS conference, May 8-11 in Durham, North Carolina. It's for professional services firms that want to focus more on the customer experience. Go to: https://clientexperience.org/cxps-conference/ to register and use the code AGILE200 to get $200 off your ticket.

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