About the Episode

We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience is heading.

Today we’re going to talk about what it truly means to have a great omnichannel customer experience, as customer expectations, the sheer number of channels available, and the complexity of delivering great CX continues to evolve.

To help me discuss this topic, I’d like to welcome Tracey Brown, EVP, President, and Chief Customer Officer at Walgreens.

About Tracey Brown

Tracey is an exceptionally talented, results-oriented Marketing Executive with over 18 years experience in Marketing, Strategy Development, Customer and Channel Management, Change Management, Business Process Redesign and New Product Development. Business accomplishments include contributions in excess of $50 million for Fortune 500 companies. BtoB and BtoC experience in multiple business segments – technology, financial services, retail, energy and consumer goods.

Resources

• Medallia website: https://www.medallia.com

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