About the Episode

Today we’re going to talk about the relationship between customer and employee experience, and how successful organizations plan, implement, and measure this relationship, as well as find ways to successfully improve both of them. To help me discuss this topic, I’d like to welcome Tanya Thomas, Director of Customer and Employee Experience, Experian.

About Tanya Thomas

As Director of Customer and Employee Experience for Experian Health, Tanya is responsible for bringing the voice of the customer to life within the business- with the customer represented by both clients and their consumers, as well as Experian Health employees. She aims to set a high bar for understanding, measuring, and maintaining a level of excellence around the experiences that Experian Health provides, and to ensure that decision making processes throughout the organization can be fueled with insight and empathy for the wants and needs of the customer whenever possible.

Tanya holds a B.A. in Communications from Chapman University and has 15+ years of experience creatively crafting exceptional customer experiences. She started her career with the likes of both Nordstrom and Disney, and later carried her unique approach of integrating exceptional service practices with emerging technologies to greater leadership roles within the financial services industry. She now endeavors to focus her passion and expertise on Experian Health’s mission to use data driven insight to connect and simplify healthcare for all.