About the Episode

Today we’re going to talk about CX skeptics and how to win them over to adopting customer-centric thinking in a meaningful way. To help me discuss this topic, I’d like to welcome Sami Nuwar, Customer Experience Advisory at Medallia.

About Sami Nuwar, CCXP

Sami Nuwar is Director, Customer Experience Advisory at Medallia. Customer Experience Management expert and certified Lean Six Sigma Black Belt with demonstrated leadership in customer experience transformation, strategic design, employee experience, workforce collaboration, and effective business metrics. A strategic thinker that enjoys getting hands dirty, unafraid to fail, with extensive experience leading complex projects from ideation, planning, execution, and governance.