About the Episode

I am here in Durham North Carolina at the 2023 CXPS - that’s Customer Experience for Professional Services - Conference. Today we’re going to talk about CX and professional services and some of the unique challenges and opportunities.

To help me discuss this topic, I’d like to welcome Tammi Nagucki, Principal - Marketing and Client Experience at Environmental Design Group.

About Tammi Nagucki

Tammi, a Certified Professional Services Marketer, and Client Experience Management Professional, has an extensive background in community engagement, collaboration, client experience, marketing, and communications. She specializes in crafting transparent and consistent messaging to ease anxiety and build team consensus on projects. As Principal of Marketing and Client Experience, Tammi leads a dynamic team of communications, CX, and marketing professionals with a wide range of community outreach and creative messaging experience. Tammi and her team have won six Zweig National Marketing Awards in the past three years.

Resources

CXPS website: https://clientexperience.org/cxps-conference/

The Agile Brand podcast website: https://www.gregkihlstrom.com/theagilebrandpodcast

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