About the Episode

Today we’re going to talk about the relationship between customer experience and employee experience, and how companies need to provide their teams with the right tools to make both successful, as well as to enable success in digital product rollouts. To help me discuss this topic, I’d like to welcome Jonathan Hensley, Author, Speaker, Co-Founder & CEO at EMERGE, and author of Alignment: Overcoming internal sabotage and digital product failure

About Jonathon Hensley

Jonathon Hensley is CEO of EMERGE, a digital product agency, where he works with clients to transform business strategies, user needs and new technologies into valuable products and services.

An accomplished writer and speaker, Jonathon has lectured on topics such as the connected consumer’s impact on business, creating value through data-driven experiences, and user-centric approaches to innovation. In 2012 he was recognized in the Portland Business Journal’s “40 under 40” as one of Portland’s emerging professional and community leaders.

Under Jonathon’s stewardship EMERGE has committed to a simple philosophy: The relationship between EMERGE and its clients should exist to create real and lasting value. To change the conversation. To move people to action. To inspire and motivate a team to focus on what matters.