Greg Kihlström

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S4 | Episode 270: Setting Expectations Early for Better Customer Experience with Craig Colby, OneStream Software

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About the Episode

Today we’re going to talk about setting boundaries and expectations during the sales cycle to prevent poor performance or disappoint down the line. To help me discuss this topic, I’d like to welcome Craig Colby, President of OneStream Software.

About Craig Colby

Craig Colby is President of OneStream Software.

As one of the original founders of OneStream Software, we have created a culture that focuses on customer and employee success. Every OneStream customer is a reference and employees are empowered and motivated to ensure customer success at every turn. Prior to OneStream, as one of the original founders of UpStream Software, this culture of customer and employee success was well established. When Hyperion acquired UpStream in 2006 they acquired a product and support team that achieved unrivaled customer success and satisfaction. We have created a similar culture at OneStream Software and it starts with our ability to guarantee success to every customer and back that up each and every day.

Craig Colby, President of OneStream Software