About the Episode

Today we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I’d like to welcome Steve Pappas, Head of US & CMO at Panviva and Host of the Podcast at ScienceOfCX.com.

About Steve Pappas

Steve Pappas is a seasoned management executive with many years of success growing several diversified high-tech enterprise technology companies. He is Head of US & CMO at Panviva and Host of the Podcast at ScienceofCX.com.