Greg Kihlström

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Embracing agility in customer research

Agile research methods have become increasingly important in today's fast-paced and competitive business environment. Customer research departments are facing pressure to do more with less, and adopting agile research methods can help them meet this challenge effectively. To embrace agile research methods effectively, there are several key considerations that leaders and research teams should keep in mind.

First and foremost, having the right tools is essential. It is crucial to choose tools that are suitable for the team's budget, skillset, and the specific business questions that need to be answered. With the rise of AI and the need to do more with less, it is important to leverage tools that can streamline the research process and provide valuable insights in a timely manner.

Additionally, having a clear plan is essential for success with agile research methods. It is important to understand when to use agile methods versus traditional research approaches, and to ensure that the team is aligned on the goals and objectives of the research. By having a clear plan in place, teams can avoid confusion and ensure that they are focusing their efforts on the most impactful research activities.

Internal resistance can also be a challenge when adopting agile research methods. Research teams may be used to traditional approaches and may be hesitant to change their ways of working. Leaders should provide assurance and training to help team members develop the necessary skills to use agile research tools effectively. By addressing internal resistance and providing support, teams can successfully transition to agile research methods and drive innovation within the organization.

Lastly, organizational culture and mindset play a crucial role in fostering an environment that is conducive to agile research. Leaders should cultivate a culture of openness, collaboration, and experimentation, where team members feel empowered to try new approaches and take risks. By creating a culture that values agility and innovation, organizations can create a foundation for success with agile research methods.

Embracing agile research methods is essential for businesses looking to stay competitive and drive growth in today's rapidly changing market. By investing in the right tools, creating a clear plan, addressing internal resistance, and fostering a culture of agility, organizations can effectively leverage agile research methods to gain valuable insights, meet the needs of their customers, and drive innovation in their industry.